Quality Assurance Lead

To coordinate quality improvement activities in keeping with the strategic direction of the Society. This position is responsible for driving quality improvement initiatives within our organization while focusing on outcome measurements and fostering strong client engagement. The role is crucial in utilizing data effectively to understand the impact on our programs and services, informs resource allocation for underserved and equity deserving populations and drives quality improvement. Collaborating closely with key partners, responsible for quality improvement initiatives for staff, program, and operational growth. Key projects of this role include leading the organization through Accreditation and Client Record Management Systems (CRMS) and taking up various organization-wide quality improvement projects.

General Project Management
• Responsible for AlayaCare (CRMS) management and administration, including but not limited to configuration, security, data validation, staff training and ongoing education.
• Utilize a variety of qualitative and quantitative data sets to create impactful data visualizations for multiple purposes.
• Provide coordination to the organization in quality improvement initiatives.
• Actively facilitate in meetings and working groups to improve the organization’s quality.
improvement practices.
• Support managers and staff, providing guidance and support on a regular basis for program development, design, evaluation, and improvement.
• Work in collaboration with all team members, other Society staff and volunteers.
• Act as staff liaison to volunteer committees, as assigned.
• Work toward continuously improving the Society’s Programs and Services
• Perform other duties as required.
Accreditation
• Coordinate in the evaluation and improvement of programs and services across the range of Alzheimer Society programs and services as well as internal processes, procedures, and policies.
• Collect and analyze statistical data to guide program and process improvement and provide oral and/or written reports to the Executive Director as required.
• Participate in evaluation of programs and services for all programs across the organization.
• Ensure that records are kept for all Society programs and working groups, according to the policies and procedures.
• Review Society policies and procedures, and in collaboration with management and staff, suggest updates and improvements.
• Work with all Society members to increase awareness of policies and procedures and promote adherence.
• Work in collaboration with Alzheimer Societies in Ontario (ASiO) on joint or overlapping subsets of the Accreditation process.
• Collaborate with the Society’s representative from the Accrediting body and submit data to the Accrediting body for review.
• Keep up with the project timeline and provide updates on changes and accomplishments regularly to the Executive Director.

Education:
• University degree in project management, or related field, or relevant combination of education and/or experience.
• University degree in gerontology, allied health or health promotion is an asset.

Experience:
• Minimum 3 years in project management (development and management of project work plans, budgets and reports) is essential.
• Minimum 3 years’ experience in leading teams through change.
• Experience in business analytics.
• Proficient with Microsoft suite applications and data basis and advanced Excel skills.
• Minimum of 3 years’ experience working with persons with dementia and their family or formal caregivers

Other Knowledge, Skills, Abilities or Certifications:
• Solid organizational and planning skills with ability to prioritize and manage workload.
• Project management certification is an asset.
• Experience with accreditation is an asset.
• Excellent written and communication skills.
• Commitment to continuing professional development essential.
• Current Ontario driver’s license and daily access to a vehicle.

Please send cover letter and resume by January 10, 2025 to:
Terry Caporossi
Executive Director
61 Great Northern Road
Sault Ste. Marie ON P6B 4Y8
[email protected]