Administration Clerk

Position Overview
The Administration Clerks role is to schedule and coordinate appointments to meet the needs of the patients and providers. Directs calls to proper destinations. Updates and maintains demographics and health card numbers; and works in a team environment with set guidelines and processes.

Preferred Qualifications
The ideal candidate may possess:

• Certificate or Diploma from a recognized Office Administration program with a minimum 2 years’ experience in an office setting
• Previous experience working in a call center would be an asset
• Completion of a Medical Terminology course an asset
• Proficiency with MS Office Suite

Knowledge, Skills, & Abilities

• Ability to handle a high volume of phone calls professionally and efficiently; Courtesy, patience and tact in dealing with people
• Experience with scheduling and book maintenance of provider schedules an asset
• Knowledge and experience making payment transactions and using a paging system
• Excellent word processing, typing and proof reading skills
• Demonstrated ability to provide excellent client service evidenced by well-developed communication skills, both verbal and written
• Demonstrated ability to deal with difficult situations and problem solve solutions to meet patient and provider expectations
• Well-developed self-awareness, self-management and social awareness skills
• Demonstrated ability to build and maintain successful and positive working relationships
• Excellent organizational and prioritization skills; able to meet deadlines
• A solid track record of maintaining privacy of patient information
• Accuracy and attention to detail
• Demonstrated success in living the values of GHC

Rate of Pay:
$23.56– $24.50

Union:
CUPE

Positions:
2

Operations:
Monday to Friday – Business Hours
Weekends & Holidays Off

Applications:
Please apply through our ADP Career Centre: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=237d2bfa-9864-427c-
90c6-ae5b742067fb&ccId=19000101_000001&jobId=550406&lang=en_CA&source=CC2

Interested applicants are asked to submit a cover letter and resume indicating their qualifications for the position by the application deadline. Those selected for interviews will be required to demonstrate their qualifications and required skills and abilities as outlined above. Group Health Centre is committed to an application and interview process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Human Resources Department at 705-759-5513. We thank all applicants, however only those under consideration will be contacted.